Guests with special needs

Tivoli has decided to continue the scheme whereby disabled visitors are allowed to bring their own companions. Our intention with the assistant scheme is to provide equal opportunities in the Tivoli experience. This means that it is possible for guests with a disability to receive compensation for the extra expenses involved because of their disability, but neither more nor less.

The way the scheme works is that guests with a disability, pay for admission and access to the rides on an equal basis with other Tivoli guests. A companion to a disabled person may subsequently be given a free Multi-ride ticket at the entrances on showing a companion card of the Danish Handicap Organisations. Companion cards and children's companion cards are administered by the Disabled Peoples Organisations Denmark User services (Dansk Handicaporganisationers Brugerservice). Assistants to disabled people who hold companion cards need not pay for admission to Tivoli when they are accompanying a person with a functional impairment.

Please note that special “Show consideration” cards are available from Tivoli Service Centre that allow a child or adult with a hidden disability, e.g. autism, to be taken to the front of the queue for rides (including their helper or companion).

Assistants for disabled guests in the Tivoli Concert Hall and the Glass Hall Theatre are to pay for the ticket on equal basis as other guests. Exceptions are sign language interpreters, who interpret for the hearing impaired; these can be assigned appropriate places where interpretation can be performed in an appropriate manner. Contact Tivoli Box Office to hear more about this (tel. 0045 3315 1012).

In Tivoli, guests who require a service dog or guide dog are allowed to bring their dog. It is not necessary to contact Tivoli before your visit. The dog must always wear its service dog vest so that Tivoli staff and other guests can see that the dog is on duty.

The attractions at Tivoli include rides, restaurants, Glassalen (the Glass Hall Theatre), Koncertsalen (the Concert Hall), the Children's playground, Tivoli's indoor gaming halls and shops. You will find descriptions of accessibility to the individual attractions and inside them under the new Accessibility Labelling Scheme on www.godadgang.dk.

The rides at Tivoli are not registered, as they are not covered by the Accessibility for All labelling scheme. Therefore, you will not be able to find Tivoli's rides on www.godadgang.dk. We have chosen to describe the rides separately on this page.

Accessibility to Tivoli's rides depends on two things:

1. Firstly, accessibility depends on whether a guest with a disability is able to get into the ride alone or with the help of a companion. Tivoli staff are not allowed to help to lift a disabled person. It is essential that in the case of a breakdown or evacuation from certain rides, the guest with a disability can climb out and leave the ride, either alone or with a companion.
2. Secondly, accessibility depends on the nature of the ride. Because of the powerful physical forces on passengers, some rides are unsuitable, for instance for wheelchair users, and this may similarly apply to guests with other health problems. If a guest is in doubt, please contact Tivoli staff for advice.

Read more about the definitions of concepts of Tivoli attractions.

There are toilet facilities for the disabled by

• The Pantomimeteatret (the Pantomime Theatre)
• In the Family Amenity Centre (near the playground)
• By the Glyptotek entrance

In addition to these, you can find toilets for the disabled in a number of the restaurants in the Gardens and in Glassalen (the Glass Hall Theatre) and Koncertsalen (the Concert Hall)

The Nurses' Station is close to the Glyptotek entrance and is staffed by trained nurses and first-aiders. If you need emergency help, contact Tivoli’s staff or call +45 33 15 10 01.

Wheelchairs can be borrowed free of charge. To book one, call +45 33 15 10 01. You can collect the wheelchair from the Service Centre at the Main Entrance. You must pay a deposit of DKK 100 and hand over proof of ID, e.g. a driving licence or health insurance card.

Public parking space for disabled persons is available in Vesterbrogade, HC Andersens Boulevard and Tietgensgade. It is possible for wheel chair users to enter Tivoli through the manned entrances at Bernstorffsgade and Vesterbrogade.

Not all disabilities are readily apparent; some remain invisible. The sunflower is an international symbol for hidden disabilities. In Tivoli Gardens, you can pick up a sunflower lanyard if you have special needs or an invisible disability. Tivoli is for everyone, and we aim to make your experience safe and comfortable. By wearing the sunflower lanyard, you signal to those around you that you may need extra time, space, patience, or assistance.

You can collect your sunflower lanyard at the Tivoli Box Office located by the main entrance to Tivoli Gardens.

Induction loops are available for all events in both the Tivoli Concert Hall and the Glass Hall Theatre. Hearing loops are accessible in specific seating areas. You can find out where they are available in the Concert Hall and the Glass Hall Theatre by checking the seating plan below.

We have installed induction loops in The Flying Trunk in carriages no. 10, 25, and 40. These carriages are marked with an induction loop sticker, clearly visible on the side of the carriages. Ride attendants can assist in locating a carriage if needed.

The induction loops are built into the seats, allowing guests with hearing aids to activate the T-setting and enjoy the audio without the need for additional equipment.